Supports the growing number of associates employed by Access National Corporation and its subsidiaries. Will work directly with associates to solve their Information Technology related issues. The Support Specialist will assist with PC rollout, software deployment and hardware upgrades.

Setup/Terminate application accounts for associates. Maintain the inventory of all ANC IT hardware. Setup and configure new PC’s for end user deployment. Answer Helpdesk support line to assist employees. Accomplish first level of associate support, which would include resetting passwords, desktop software installation, email profiles setup, Citrix trouble shooting, printer trouble shooting, and new user walk through. Schedule is M-F 10:30 am – 6:30 pm with some weekend/after hours work for projects and major installations.

 

Bachelor’s Degree or equivalent years experience. Minimum of 2 years experience in information technology. Knowledge of Windows OS, MS Office, LAN networking, and software installation required. Knowledge of Windows Server OS, Active Directory, Group Policy, Citrix Presentation Server, and remote software installation technologies a plus. Excellent organizational, verbal and written skills. Excellent customer service, and interpersonal skills. Ability to work effectively on a team in high-pressure situations. Field maintenance/implementation and/or troubleshooting experience.